We usually use the traceable shipping methods asEMS UPS, TNT, DHL Fedex to ship you the orders,the shipping cost is if the goods value less than $50,the shipping cost is $35.More than $50 but less than $200,the shipping cost is $23,over $200 you can enjoy free shipping and the tracking numbers are available. Our website accept EMS automatically,if you need use other shipping methods,please inform us and the shipping charge is different as above.You can contact us so we would send the detial information to you.
as soon as the orders are shipped out, And you can receive your orders in 5 to 7 days. Please make sure your shipping address is correct. So you can receive the package directly. Thanks for your cooperation.
For the customs clearance, we have many methods and experiences, so your package is always safe and 99% of the orders are safe for delivery. Here we would like to talk about the exceptions:
1, If the package have problem in our country Customs, we will be responsible and will resend all orders for free, you will nott need to pay any other charges.
2, But if your package is held by your country Customs, you will need to contact the Customs of your country, and work with them on how to make your orders release from your country Customs. we will NOT be responsible in these cases, we can do nothing upon this. and your money will NOT be refunded, because we do have shipped the orders in time and paid for the shipping charges.
All packages must be signed for. If no one is home to receive your package, then it will be held in your local post until you are able to sign for the package.
we stand behind every product we sell. If for any reason you are not happy with your order once you get it.
You can send it back to us,we will refund the value of MAC Cosmetics to your next orders. All items haven't been used .
If you have any questions, please do not hesitate to Contact Us